Thanks Nils, I have been reading the docs I just missed that the X-OTRS needed to be in the HEADERs of the message. I'm not sure if OPENNMS provides this out of the box? Thanks again for the answering such a dumb question.
Duane -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, February 06, 2008 1:09 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] X-OTRS-Headers - Usage Duane Owens wrote: > I am needing to create tickets via email from another system. In > reading the documents, it is unclear on the format and methodology > for having OTRS receive emails (via POP3) and assign values based > upon values I am embedding into the email body. Here's a snippet of > what a typical email body looks like: > > Time: Tuesday, February 5, 2008 8:19:56 PM MST Severity: Major > X-OTRS-CustomerNo: SKY > X-OTRS-Service: VPN Tunnel > X-OTRS-SLA: 1 - Critical Priority > X-OTRS-Queue: SoD - Support > > OTRS should receive the email and create a ticket with the > CustomerNo, Service, SLA and Queue values but it doesn't; it just > creates the ticket with the sysconfig default values. > > Any ideas on what I'm missing? You shouldn't put those in the body, but in the header. Then you can use the PostMaster Filter feature to further act upon the presence of these headers. See section 5.14 'Filtering incoming messages' in the docs: http://doc.otrs.org/2.2/en/html/x1053.html Nils Breunese._______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
