Thanks for the patience and insights Lars, So, for example.
If I have an email that comes in with 'X-OTRS-CustomerNo: SKY' in the body (I know it's supposed to be in the header but the nms places it into the body); I understand that I can use a regexp to match the 'X-OTRS-CustomerNo' element. But, how do I: 1) Remove the X-OTRS header that is actually in the body. 2) Place the variable 'SKY' into the actual X-OTRS-CustomerNo header? Could you give me an example based upon mine? Duane -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Thursday, February 07, 2008 8:43 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] X-OTRS-Headers - Usage > How do you assign a variable coming from the nms? I'm not sure I understand what you need. This is how the filter works: NMS -> Postmaster Filter -> OTRS So the Postmaster Filter is a preprocessor. It can examine the mail sent to OTRS and alter it before it is delivered into OTRS. You can use regular expressions to search for things in the message and assign queues, priorities and other things before OTRS receives the mmessage. The PostMaster Filter actually inserts the X-OTRS-Headers into the message. If the mail sent from NMS doesn't contain enough information for OTRS to automatically decide what to do with it, then you can't use the Postmaster Filter and you have to make NMS put the info you need into the mail. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
