How do you assign a variable coming from the nms? For example, different devices in my nms have different SLA's associated with them that are stored in the asset record of the nms. The SLA may get changed in the asset record. In either case, it would be impractical to setup the filter to compare for each one.
Am I missing something? Duane -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Thursday, February 07, 2008 1:54 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] X-OTRS-Headers - Usage > that I can preprocess the entire message in OTRS <before> the > PostMaster runs it through the parser? If I can, I can maybe > 'rearrange' the message to move my X-OTRS-Headers into the email header. You can't use the Postmaster Filter in SysConfig? I use it to automatically assign queue and priority by inserting X-OTRS-Headers into mails coming from our monitoring system. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
