I did some research and OPENNMS doesn't have a method for allowing me to specify X-OTRS-Headers in the email headers before it sends. Is there a way that I can preprocess the entire message in OTRS <before> the PostMaster runs it through the parser? If I can, I can maybe 'rearrange' the message to move my X-OTRS-Headers into the email header.
Or, if you know of a better idea (aside from me accepting that I suck at this and should probably take up knitting or something). Thanks, Duane -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, February 06, 2008 9:26 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] X-OTRS-Headers - Usage Duane Owens wrote: > I have been reading the docs I just missed that the X-OTRS needed to > be in > the HEADERs of the message. I'm not sure if OPENNMS provides this > out of > the box? Thanks again for the answering such a dumb question. I have no experience with OpenNMS. You'd have to ask the OpenNMS guys. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
