[EMAIL PROTECTED] wrote:
If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here.
No, I believe the default setting is that the ticket is opened again. At least, that's how it's working in our installation. This behavior is controlled by the settings I pointed you earlier. Have you created a test ticket, closed it, then replied to it and checked what happened to the ticket?
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
