Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
If a ticket has been closed, but then the customer replies to it,
is it the default setting that the new response isn't displayed?
That's the issue here.
No, I believe the default setting is that the ticket is opened
again. At least, that's how it's working in our installation. This
behavior is controlled by the settings I pointed you earlier. Have
you created a test ticket, closed it, then replied to it and checked
what happened to the ticket?
We've tested several times and we're still testing. Closed tickets
simply do not reappear if someone responds to them, not even for the
original owner of the ticket. Strange behavior, isn't it?
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