Quoting Go Wow <[EMAIL PROTECTED]>:
What version of OTRS you are using?
I'm using version 2.2.6 and when any replies to closed ticket the ticket
gets open for me.
2.2.4.
I can't imagine that what I'm seeing is the default behavior. Either
my installation is broken or a setting some where has been changed.
The latter is entirely possible, since there have been a few people
with their hands in this project.
The trouble is that I don't see what setting would affect this. It
doesn't seem to matter what state I set the ticket to when I reply: it
does not reappear in the queue. Does this ring a bell with anyone?
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