Hi After using the SMTPS I am getting following error
Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 25 15:24:42 2009 Message: Can't connect to smtp.gmail.com: ! Traceback (27043): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I am using port 465 and smtp.gmail.com as host. Regards, Sourabh Sarwate On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate <sourabh2...@gmail.com>wrote: > Hi Michiel, > > I able to see the SMTPS option in core:sendmail module but when I am > selecting it and press update button from the web interface its still > showing SMTP so I am not able to configure the sendmail module by web > interface. same problem I faced for the SMTP when I tried tp chegne the > SendmailModule > from sendmail to SMTP. For this I directly updated the Config.pm located at > /opt/otrs/Kernel/ path.Is it possible that we can do the changes in > Config.pm for SMTPS.I > > All are required modules are available on the system as excution of > otrs.checkModules is giving following result : > > > > [r...@otrs bin]# ./otrs.checkModules > o CGI............................ok (v3.48) > o Date::Pcalc....................ok (v1.2) > o Date::Format...................ok (v2.23) > o DBI............................ok (v1.609) > o DBD::mysql.....................ok (v3.0007) > o Digest::MD5....................ok (v2.36) > o Crypt::PasswdMD5...............ok (v1.3) > o LWP::UserAgent.................ok (v2.033) > o Encode::HanExtra...............ok (v0.23) > o IO::Scalar.....................ok (v2.110) > o IO::Wrap.......................ok (v2.110) > o MIME::Base64...................ok (v3.07) > o Mail::Internet.................ok (v2.04) > o MIME::Tools....................ok (v5.427) > o Net::DNS.......................ok (v0.59) > o Net::POP3......................ok (v2.28) > o Mail::POP3Client...............ok (v2.18 ) > o IO::Socket::SSL.............ok (v1.01) > o Net::IMAP::Simple..............ok (v1.17) > o Net::IMAP::Simple::SSL......ok (v1.3) > o Net::SMTP......................ok (v2.29) > o Authen::SASL................ok (v2.12) > o Net::SMTP::SSL..............ok (v1.01) > o Net::LDAP......................ok (v0.39) > o GD.............................ok (v2.44) > o GD::Text....................ok (v0.86) > o GD::Graph...................ok (v1.44) > o GD::Graph::lines............ok (v1.15) > o GD::Text::Align.............ok (v1.18) > o PDF::API2......................ok (v0.73) > o Compress::Zlib..............ok (v1.42) > o SOAP::Lite.....................ok (v0.710.10) > o XML::Parser....................ok (v2.36) > > > > > Regards, > Sourabh Sarwate > > > > > > On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen <m...@otrs.org> wrote: > >> Hi Sourabh, >> >> You should use SMTPS to communicate with Google's SMTP servers. If you >> don't see that option in Core::Sendmail, please check if all needed >> Perl modules are installed. >> See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp >> >> ((enjoy)) >> - >> Michiel Beijen >> R&D >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Germany >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >> register: 10751, Tax ID: 003 240 >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >> Mindermann (CEO), Martin Edenhofer >> >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS >> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY >> >> >> On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate <sourabh2...@gmail.com> >> wrote: >> > >> > Dear Members, >> > >> > I am getting following error when I am configuring SMTP details to sned >> the mail via OTRS >> > >> > >> > >> > Error: Can't connect to smtp.gmail.com: Operation now in progress! >> > >> > Comment: >> > Bug Report: >> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24 >> 18:21:23 2009 >> > >> > Message: Can't connect to smtp.gmail.com: Operation now in progress! >> > >> > Traceback (21053): >> > Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 >> > Module: Kernel::System::Email::Send (v1.64) Line: 683 >> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: >> 2024 >> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: >> 416 >> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: >> 819 >> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 >> > I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when >> I am trying to use the sendmail utility I am able to send the mails on gmail >> and some othe domain but not able to send the mails on google group id (as >> our compney id is on google group). >> > >> > Please suggest me if there is any configuration chagnges is required. >> > >> > >> > >> > Regards, >> > Sourabh Sarwate >> > >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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