Not so strange: *Outgoing Mail (SMTP) Server - requires TLS:*smtp.gmail.com (use authentication) *Use Authentication*: Yes *Use STARTTLS*: Yes (some clients call this SSL) *Port*: 465 or 587
This means that user and password is used by the smtp server prior accepting mail for send 2009/11/25 Ilya Kornev <feldpo...@mail.ru> > Hello, Sourabh. > > Strange as it may seem, OTRS wouldn't connect to my SMTP server until I > left the AuthUser and Password > fields empty in Core::Sendmail. > > Cheers, > Ilya > > -----Original Message----- > From: Sourabh Sarwate <sourabh2...@gmail.com> > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Date: Wed, 25 Nov 2009 19:03:19 +0900 > Subject: Re: [otrs] SMTP Configuration For OTRS > > > Hi > > > > After using the SMTPS I am getting following error > > > > > > > > Comment: > > Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux > Time: > > Wed Nov 25 15:24:42 2009 > > > > Message: Can't connect to smtp.gmail.com: ! > > > > Traceback (27043): > > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 > > Module: Kernel::System::Email::Send (v1.64) Line: 683 > > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: > 2024 > > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > > > > > > I am using port 465 and smtp.gmail.com as host. > > > > > > Regards, > > Sourabh Sarwate > > > > On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate <sourabh2...@gmail.com > >wrote: > > > > > Hi Michiel, > > > > > > I able to see the SMTPS option in core:sendmail module but when I am > > > selecting it and press update button from the web interface its still > > > showing SMTP so I am not able to configure the sendmail module by web > > > interface. same problem I faced for the SMTP when I tried tp chegne the > SendmailModule > > > from sendmail to SMTP. For this I directly updated the Config.pm > located at > > > /opt/otrs/Kernel/ path.Is it possible that we can do the changes in > > > Config.pm for SMTPS.I > > > > > > All are required modules are available on the system as excution of > > > otrs.checkModules is giving following result : > > > > > > > > > > > > [r...@otrs bin]# ./otrs.checkModules > > > o CGI............................ok (v3.48) > > > o Date::Pcalc....................ok (v1.2) > > > o Date::Format...................ok (v2.23) > > > o DBI............................ok (v1.609) > > > o DBD::mysql.....................ok (v3.0007) > > > o Digest::MD5....................ok (v2.36) > > > o Crypt::PasswdMD5...............ok (v1.3) > > > o LWP::UserAgent.................ok (v2.033) > > > o Encode::HanExtra...............ok (v0.23) > > > o IO::Scalar.....................ok (v2.110) > > > o IO::Wrap.......................ok (v2.110) > > > o MIME::Base64...................ok (v3.07) > > > o Mail::Internet.................ok (v2.04) > > > o MIME::Tools....................ok (v5.427) > > > o Net::DNS.......................ok (v0.59) > > > o Net::POP3......................ok (v2.28) > > > o Mail::POP3Client...............ok (v2.18 ) > > > o IO::Socket::SSL.............ok (v1.01) > > > o Net::IMAP::Simple..............ok (v1.17) > > > o Net::IMAP::Simple::SSL......ok (v1.3) > > > o Net::SMTP......................ok (v2.29) > > > o Authen::SASL................ok (v2.12) > > > o Net::SMTP::SSL..............ok (v1.01) > > > o Net::LDAP......................ok (v0.39) > > > o GD.............................ok (v2.44) > > > o GD::Text....................ok (v0.86) > > > o GD::Graph...................ok (v1.44) > > > o GD::Graph::lines............ok (v1.15) > > > o GD::Text::Align.............ok (v1.18) > > > o PDF::API2......................ok (v0.73) > > > o Compress::Zlib..............ok (v1.42) > > > o SOAP::Lite.....................ok (v0.710.10) > > > o XML::Parser....................ok (v2.36) > > > > > > > > > > > > > > > Regards, > > > Sourabh Sarwate > > > > > > > > > > > > > > > > > > On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen <m...@otrs.org> wrote: > > > > > >> Hi Sourabh, > > >> > > >> You should use SMTPS to communicate with Google's SMTP servers. If you > > >> don't see that option in Core::Sendmail, please check if all needed > > >> Perl modules are installed. > > >> See also: > http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp > > >> > > >> ((enjoy)) > > >> - > > >> Michiel Beijen > > >> R&D > > >> > > >> OTRS AG > > >> Norsk-Data-Str 1. > > >> 61352 Bad Homburg > > >> Germany > > >> > > >> T: +31 (0) 6457 42418 > > >> F: +49 (0) 9421 56818-18 > > >> I: http://www.otrs.com/ > > >> > > >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > > >> register: 10751, Tax ID: 003 240 > > >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: AndrŠ > > >> Mindermann (CEO), Martin Edenhofer > > >> > > >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > > >> at booth no. C37, in hall 2 from March 2-6, 2010! > http://bit.ly/7uyQfY > > >> > > >> > > >> On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate < > sourabh2...@gmail.com> > > >> wrote: > > >> > > > >> > Dear Members, > > >> > > > >> > I am getting following error when I am configuring SMTP details to > sned > > >> the mail via OTRS > > >> > > > >> > > > >> > > > >> > Error: Can't connect to smtp.gmail.com: Operation now in progress! > > >> > > > >> > Comment: > > >> > Bug Report: > > >> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24 > > >> 18:21:23 2009 > > >> > > > >> > Message: Can't connect to smtp.gmail.com: Operation now in > progress! > > >> > > > >> > Traceback (21053): > > >> > Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 > > >> > Module: Kernel::System::Email::Send (v1.64) Line: 683 > > >> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) > Line: > > >> 2024 > > >> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) > Line: > > >> 416 > > >> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) > Line: > > >> 819 > > >> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > > >> > I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this > when > > >> I am trying to use the sendmail utility I am able to send the mails on > gmail > > >> and some othe domain but not able to send the mails on google group id > (as > > >> our compney id is on google group). > > >> > > > >> > Please suggest me if there is any configuration chagnges is > required. > > >> > > > >> > > > >> > > > >> > Regards, > > >> > Sourabh Sarwate > > >> > > > >> > > > >> > > > >> > > --------------------------------------------------------------------- > > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >> > Archive: http://lists.otrs.org/pipermail/otrs > > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >> > > > >> > NEW! 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