Hello, Sourabh. Strange as it may seem, OTRS wouldn't connect to my SMTP server until I left the AuthUser and Password fields empty in Core::Sendmail.
Cheers, Ilya -----Original Message----- From: Sourabh Sarwate <sourabh2...@gmail.com> To: "User questions and discussions about OTRS." <otrs@otrs.org> Date: Wed, 25 Nov 2009 19:03:19 +0900 Subject: Re: [otrs] SMTP Configuration For OTRS > Hi > > After using the SMTPS I am getting following error > > > > Comment: > Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: > Wed Nov 25 15:24:42 2009 > > Message: Can't connect to smtp.gmail.com: ! > > Traceback (27043): > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 > Module: Kernel::System::Email::Send (v1.64) Line: 683 > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > > > I am using port 465 and smtp.gmail.com as host. > > > Regards, > Sourabh Sarwate > > On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate <sourabh2...@gmail.com>wrote: > > > Hi Michiel, > > > > I able to see the SMTPS option in core:sendmail module but when I am > > selecting it and press update button from the web interface its still > > showing SMTP so I am not able to configure the sendmail module by web > > interface. same problem I faced for the SMTP when I tried tp chegne the > > SendmailModule > > from sendmail to SMTP. For this I directly updated the Config.pm located at > > /opt/otrs/Kernel/ path.Is it possible that we can do the changes in > > Config.pm for SMTPS.I > > > > All are required modules are available on the system as excution of > > otrs.checkModules is giving following result : > > > > > > > > [r...@otrs bin]# ./otrs.checkModules > > o CGI............................ok (v3.48) > > o Date::Pcalc....................ok (v1.2) > > o Date::Format...................ok (v2.23) > > o DBI............................ok (v1.609) > > o DBD::mysql.....................ok (v3.0007) > > o Digest::MD5....................ok (v2.36) > > o Crypt::PasswdMD5...............ok (v1.3) > > o LWP::UserAgent.................ok (v2.033) > > o Encode::HanExtra...............ok (v0.23) > > o IO::Scalar.....................ok (v2.110) > > o IO::Wrap.......................ok (v2.110) > > o MIME::Base64...................ok (v3.07) > > o Mail::Internet.................ok (v2.04) > > o MIME::Tools....................ok (v5.427) > > o Net::DNS.......................ok (v0.59) > > o Net::POP3......................ok (v2.28) > > o Mail::POP3Client...............ok (v2.18 ) > > o IO::Socket::SSL.............ok (v1.01) > > o Net::IMAP::Simple..............ok (v1.17) > > o Net::IMAP::Simple::SSL......ok (v1.3) > > o Net::SMTP......................ok (v2.29) > > o Authen::SASL................ok (v2.12) > > o Net::SMTP::SSL..............ok (v1.01) > > o Net::LDAP......................ok (v0.39) > > o GD.............................ok (v2.44) > > o GD::Text....................ok (v0.86) > > o GD::Graph...................ok (v1.44) > > o GD::Graph::lines............ok (v1.15) > > o GD::Text::Align.............ok (v1.18) > > o PDF::API2......................ok (v0.73) > > o Compress::Zlib..............ok (v1.42) > > o SOAP::Lite.....................ok (v0.710.10) > > o XML::Parser....................ok (v2.36) > > > > > > > > > > Regards, > > Sourabh Sarwate > > > > > > > > > > > > On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen <m...@otrs.org> wrote: > > > >> Hi Sourabh, > >> > >> You should use SMTPS to communicate with Google's SMTP servers. If you > >> don't see that option in Core::Sendmail, please check if all needed > >> Perl modules are installed. > >> See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp > >> > >> ((enjoy)) > >> - > >> Michiel Beijen > >> R&D > >> > >> OTRS AG > >> Norsk-Data-Str 1. > >> 61352 Bad Homburg > >> Germany > >> > >> T: +31 (0) 6457 42418 > >> F: +49 (0) 9421 56818-18 > >> I: http://www.otrs.com/ > >> > >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > >> register: 10751, Tax ID: 003 240 > >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: AndrŠ > >> Mindermann (CEO), Martin Edenhofer > >> > >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > >> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY > >> > >> > >> On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate <sourabh2...@gmail.com> > >> wrote: > >> > > >> > Dear Members, > >> > > >> > I am getting following error when I am configuring SMTP details to sned > >> the mail via OTRS > >> > > >> > > >> > > >> > Error: Can't connect to smtp.gmail.com: Operation now in progress! > >> > > >> > Comment: > >> > Bug Report: > >> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24 > >> 18:21:23 2009 > >> > > >> > Message: Can't connect to smtp.gmail.com: Operation now in progress! > >> > > >> > Traceback (21053): > >> > Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 > >> > Module: Kernel::System::Email::Send (v1.64) Line: 683 > >> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: > >> 2024 > >> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: > >> 416 > >> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: > >> 819 > >> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > >> > I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when > >> I am trying to use the sendmail utility I am able to send the mails on > >> gmail > >> and some othe domain but not able to send the mails on google group id (as > >> our compney id is on google group). > >> > > >> > Please suggest me if there is any configuration chagnges is required. > >> > > >> > > >> > > >> > Regards, > >> > Sourabh Sarwate > >> > > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> > NEW! 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