Solution of a problem which you send to customer is, in fact, a response (notification) email to customer. But, you also can create a notification which is triggered by ticket state (open, close), ticket priority, queue, etc.. Go to admin interface and take a look at Notification(Event) option.
Best regards, Ivo Veseli _____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mika Chu Sent: Monday, May 17, 2010 8:50 AM To: otrs@otrs.org Subject: [otrs] how to enable auto-response for ticket close? Hi everyone! I installed otrs 2.4.7 on FreeBSD, it is working, there is email response for new ticket, but there is nothing for closing it. How can I enable it? Thanks! -- --- Mika Chu
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