otrs logfile looks fine:
[Wed May 19 03:23:39
2010][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification]
Sent customer 'Notification - User Case Closed' notification to
'mh...@domain.com'.
[Wed May 19 16:02:07
2010][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification]
Sent customer 'Notification - User Case Closed' notification to
'jluci...@domain.com'.
Where are the system and database log files you are asking about.
Installed on windows.
There are lots of errors in the apache error.log. Anything look suspicious?:
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] Module:
Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.20.2.1) Line:
67, referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] Module:
Kernel::System::Web::UploadCache::FormIDAddFile (v1.19) Line: 153,
referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] Module:
Kernel::Modules::AgentTicketClose::Run (v1.69.2.1) Line: 333, referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819, referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] Module:
C:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48,
referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:05:33 2010] [error] [client 192.168.3.24] , referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=116
[Wed May 19 17:06:07 2010] [error] [client 192.168.3.24] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketZoom&TicketID=116&ArticleID=&QueueID=9
[Wed May 19 17:06:07 2010] [error] [client 192.168.3.24] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketZoom&TicketID=116&ArticleID=&QueueID=9
[Wed May 19 17:26:10 2010] [error] [client 192.168.3.24] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer:
http://techsupport.domain.local/otrs/index.pl?Action=AgentTicketClose&TicketID=185
[Wed May 19 17:27:08 2010] [error] [client 192.168.3.46] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Wed May 19 17:27:08 2010] [error] [client 192.168.3.46] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
----- Original Message -----
From: Nils Leideck - ITSM <nils.leid...@leidex.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, May 19, 2010 12:52:25 PM
Subject: [otrs] how to enable auto-response for ticket close?
Hi,
On 18.05.2010, at 19:42, TechFan wrote:
Ok. I think I got it now. I searched the closed tickets and found
there is a closed notification message attached to the ticket. . .but
I did not receive the email. . .I get all other notifications just
fine. . .why would this custom one be different?
Good question.
Any unusual info in the otrs, apache, system, database logfiles ?
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net <mailto:nils.leid...@leidex.net>
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
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