On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create
additional drop downs. One field I would like to use will have more than
200 entries. Instead of adding the values through the graphical user
interface, I would like to do it directly to the storage location of the
freetext. Would somebody be able to direct me to where the freetext
fields are stored?
Thanks
Louis
* *
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Louis Becker
*Sent:* 18 May 2010 09:43
*To:* otrs@otrs.org
*Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a
telecoms network. For statistical purposes we would like to post tickets
against specifics sites (locations with equipment). Is it possible (or
can it easily be done) to add additional drop downs lists on the
customer interface with location IDs? If possible, how?
Louis
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Is there a way to do this in the agent interface when creating a new ticket?
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
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