articles are all the rest of the thing other than the first mail that opened the ticket. Let me say, interna note, external note and so on. I'm wrong (but either the first mail btw is an article).
Try to see with a sql article table for an example and look at this url that is a ticket build with an incoming email: http://otrs/otrs/index.pl?Action=AgentTicketZoom&*TicketID=8355*&* ArticleID=31874*&QueueID=62 MV
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