Hi Ale, Each ticket has several articles. Each event on a ticket (email-external, email-internal, email-notification-ext, email-notification-int, phone, fax, sms, webrequest, note-internal, note-external, note-report) will create an entry on the article table, that way is easier to track events on tickets
Please take a look at http://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png, and also to your database, if you use mysql you can easily eximine it using phpmyadmin There you'll see that each ticket has a ticket number (tn) but also an id, which if you follow the lines will realize that is connected to a field called ticket_id on the article table. Familiarizing yourself with the database structure will give you a better understanding of the whole application, give it a try, it won't bite you ;) Leonardo Certuche www.itconsultores.com.co On 28 May 2010 09:01, Alejandra Piedra <alejandra.pie...@iica.int> wrote: > Hi Nils! > > > > Just to fully understand. What do you mean when you say article? > > > > Thanks and regards > > > > María Alejandra Piedra > > Unidad de Informática y Sistemas de Información > > IICA (506) 2216-0171 > > alejandra.pie...@iica.int > > > > > > > > *De:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *En nombre de *Nils > Leideck - ITSM > *Enviado el:* Jueves, 27 de Mayo de 2010 07:14 p.m. > > *Para:* User questions and discussions about OTRS. > *Asunto:* Re: [otrs] Changing directory layout in ArticleStorageFS > > > > > > On 27.05.2010, at 07:19, Alejandra Piedra wrote: > > > > Is it possible to get all attachments related to a certain ticket > together? > > > > Not with OTRS in the current state. > > > > How can I track down every attachment if is not related or has any ID of > the ticket? > > > > You can’t, as attachments do belong to articles, not to tickets. > > What would you expect if you merge a ticket? > > > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > nils.leid...@leidex.net > nils.leid...@otrs.com > > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
