Hi, On 28.05.2010, at 12:36, Alejandra Piedra wrote:
> Just one last question, to see if it works if not I’ll just have to find > another software for this particular feature. > Is there a way to add a folder in the path that is created for every article. > For example: > Now the layout is something like this: Year/Month/Day/ArticleID. > Can I change it so is more like: Year/Month/Day/Ticket ID/ArticleID. > > This way every article folder will be under a single ticket folder and so > easier to track down. Can this be done? Actually this could be done, yes. All you need to do is to change the code of OTRS - it is open source - to fit you needs. I think it is not that big change (sorry for not pointing you to the very right direction, I am not involved into that part of OTRS, but search for ArticleStorageFS) but please consider that your structure would actually bind an article again to a ticket number, right? Maybe we can help you also on a commercial base as offered on www.otrs.com Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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