Hi all, In our case, we deal with customers, that may email us from one or more email address. i.e.: trouble tickets might be opened from emails a...@example.com, d...@example.com and/or supp...@example.com, Example.com being the customer company.
Looking into the system, all three emails will have 3 separate CustomerIDs, and thus, will be dealt with as 3 different customers. Could someone help shed some light please? Best Regards, Muhammad El-Sergani.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
