Email and customerIDs don't have to relate to each other. A CustomerID is, essentially, a tag, label, group, or folder. It might be an email address or a Company Name. Pick your analogy.
Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531 <http://forums.otrs.org/viewtopic.php?f=60&t=7531> On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > Hi all, > > In our case, we deal with customers, that may email us from one or more > email address. i.e.: trouble tickets might be opened from emails > a...@example.com, d...@example.com and/or supp...@example.com, Example.com > being the customer company. > > Looking into the system, all three emails will have 3 separate CustomerIDs, > and thus, will be dealt with as 3 different customers. > > Could someone help shed some light please? > > Best Regards, > Muhammad El-Sergani. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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