Thanks Michiel, I tried as the tut says and all went well, no issues.
But I'm looking also for something else, if in anyway possible. I need this: When I create a new email ticket to a customer, the To, Cc and Bcc, be automatically populated with what I type. I mean, not only from the customers DB, but also from collected email addresses... is this possible? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 1, 2011 at 11:00 AM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Hi James, > > This might help: > > > http://wiki.otrs.org/index.php?title=Store_more_than_one_email_address_per_customer > > Please note that you really would not need to modify the database, you > could probably also simply store the extra email address in the > customer's preferences. > > -- > Mike > > > On Thu, Mar 31, 2011 at 9:22 PM, James Roman <james.ro...@ssaihq.com> > wrote: > > Not sure this is exactly what the original poster is asking. I believe we > > have the same issue, but our customers may send mail from their corporate > > e-mail, an e-mail address that they are sub-contracted to or a personal > > address. Is there any way to associate all these alternate e-mail > addresses > > into one customer login so they see their complete history? > > > > On 03/31/2011 10:03 AM, Gerald Young wrote: > > > > Email and customerIDs don't have to relate to each other. A CustomerID > is, > > essentially, a tag, label, group, or folder. It might be an email address > or > > a Company Name. Pick your analogy. > > Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531 > > > > On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani <mserg...@gmail.com > > > > wrote: > >> > >> Hi all, > >> > >> In our case, we deal with customers, that may email us from one or more > >> email address. i.e.: trouble tickets might be opened from emails > >> a...@example.com, d...@example.com and/or supp...@example.com, > Example.com > >> being the customer company. > >> > >> Looking into the system, all three emails will have 3 separate > >> CustomerIDs, and thus, will be dealt with as 3 different customers. > >> > >> Could someone help shed some light please? > >> > >> Best Regards, > >> Muhammad El-Sergani. > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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