Hi James, This might help:
http://wiki.otrs.org/index.php?title=Store_more_than_one_email_address_per_customer Please note that you really would not need to modify the database, you could probably also simply store the extra email address in the customer's preferences. -- Mike On Thu, Mar 31, 2011 at 9:22 PM, James Roman <james.ro...@ssaihq.com> wrote: > Not sure this is exactly what the original poster is asking. I believe we > have the same issue, but our customers may send mail from their corporate > e-mail, an e-mail address that they are sub-contracted to or a personal > address. Is there any way to associate all these alternate e-mail addresses > into one customer login so they see their complete history? > > On 03/31/2011 10:03 AM, Gerald Young wrote: > > Email and customerIDs don't have to relate to each other. A CustomerID is, > essentially, a tag, label, group, or folder. It might be an email address or > a Company Name. Pick your analogy. > Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531 > > On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani <mserg...@gmail.com> > wrote: >> >> Hi all, >> >> In our case, we deal with customers, that may email us from one or more >> email address. i.e.: trouble tickets might be opened from emails >> a...@example.com, d...@example.com and/or supp...@example.com, Example.com >> being the customer company. >> >> Looking into the system, all three emails will have 3 separate >> CustomerIDs, and thus, will be dealt with as 3 different customers. >> >> Could someone help shed some light please? >> >> Best Regards, >> Muhammad El-Sergani. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
