On Wed, 18 May 2011 08:05:15 +0000, Karin Foss <karin.f...@visma.com> wrote: > Hi, > > We just started using OTRS 2.9 and OTRS ITSM and are having trouble with > handling bugs. > > After analyzing an incident we find out it´s a bug. Then we would like to > close the incident and open a new ticket with the type "Bug". The problem > is that if we add a new bug ticket (phone or email) you have to enter a > person in the "from" field and we don't want to have the customer involved > in the bug-tickets. Do we have to create a dummy user to be able to do this > or is there a better way of creating bugs in OTRS?
Hi, You could create an new Frontendmodule based on the AgentTicketPhone and adjust it to your needs. Regards, Roy --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
