On May 18, 2011, at 15:20 , David Boyes wrote:
> I’m not sure why you say that. I think that has more to do with process
> than the tool. We abandoned Bugzilla for OTRS and were glad to see it go.
> Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works much
> better for us.
>
AMEN!
> The simple solution of a dummy user alias piped to /dev/null works fine, or
> (in our organization) the person responsible for entering the bug gets to be
> the source of the bug, because they’re responsible for seeing it through.
>
Good solution.
> It’s all in how you write the process.
>
I've said this for years, but you what they say about .........
///shawn
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