Le 2011-08-10 11:01, Xiaoxing Meng a écrit :
Hi,
Who knows how we have a field template on customer ticket creation
interface? The only thing that I know is that we can do some
modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl "
and the explaination is just for version 2.4.7. Do anyone has any ideas
to do this on version 3.0.8.
For example, we need a field like "version of the software" for
"software ticket".
Any reply will be appreciated.
You can use a freetext field for that. Here is the procedure I've got.
I think it should be accurate.
First, create the freetext field in Core::TicketFreeText
(TicketFreeKey1). You can add choices in the drop-down menu by clicking
on the + sign.
Second, enable its display in the agent interface in
Ticket::Frontend::AgentTicketFreeText###TicketFreeText
Third, enable its use in the new ticket interface.
Frontend::Customer::Ticket::ViewNew,
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Put 1 in the content of the key you want to display (1 int the case you
used TicketFreeKey1.
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