When you said you couldn't make it work, dose that mean that you can't see the field template that you defined in your customer interface?
Xiaoxing -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: mercredi 10 août 2011 17:08 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-10 11:01, Xiaoxing Meng a écrit : > Hi, > Who knows how we have a field template on customer ticket creation > interface? The only thing that I know is that we can do some > modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl " > and the explaination is just for version 2.4.7. Do anyone has any > ideas to do this on version 3.0.8. > For example, we need a field like "version of the software" for > "software ticket". > Any reply will be appreciated. You can use a freetext field for that. Here is the procedure I've got. I think it should be accurate. First, create the freetext field in Core::TicketFreeText (TicketFreeKey1). You can add choices in the drop-down menu by clicking on the + sign. Second, enable its display in the agent interface in Ticket::Frontend::AgentTicketFreeText###TicketFreeText Third, enable its use in the new ticket interface. Frontend::Customer::Ticket::ViewNew, Ticket::Frontend::CustomerTicketMessage###TicketFreeText Put 1 in the content of the key you want to display (1 int the case you used TicketFreeKey1. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
