Yes. When I go to the agent interface and zoom on the ticket, I can see the software version and other ticket information that I entered in the freefields.
Best regards, Xiaoxing -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 14:02 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-18 05:29, Xiaoxing Meng a écrit : > I am not sure if I got your problem correctly. But when I creat a ticket, I > can chose the version of software in a drop down menus that I added or write > the version in the field that I added in customer interface. It works. Then, when you go in the user interface and you zoom on the ticket, do you see this field? Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
