I am not sure if I got your problem correctly. But when I creat a ticket, I can chose the version of software in a drop down menus that I added or write the version in the field that I added in customer interface. It works.
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 05:06 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-10 11:43, Xiaoxing Meng a écrit : > When you said you couldn't make it work, dose that mean that you can't see > the field template that you defined in your customer interface? Did it work for you? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
