On Thursday, March 8, 2012 @ 11:32:10 PM Nils wrote: >>>>Hi Chris,
Nils, thank you for your help! >>>>Good news you can see the response added as an article to the ticket. Agreed >>>>Is the FROM email address that have if you send an email to your OTRS the >>>>same as one of your OTRS email addresses? If so OTRS >>>>will not send >>>>anything as the response would just appear again in the system, which would >>>>be considered as loop and is not >>>>executed. I am way confused now as, when this was working, i sent an email to helpdesk [at] tek nerds [dot] net and got a reply from helpdesk [at] tek nerds [dot] net. I have configured an email in otrs like so: donotreply [at] tek nerds [dot] and linked this to the queue. I have tried sending email to helpdesk [at] tek nerds [dot] net and do not get a responses from either of those addresses. >>>>Is there any PostMaster Filter configured that might flag your ticket as >>>>loop => yes? No filters configured as yet except spam >>>>Is your email address listed in the black-list of email addresses where >>>>OTRS doesn’t send a response to? (e.g. Nagios emails) Not sure i understand. I did not know otrs had a black-list, so the answer is no for otrs black-list. At this point i will pay to get this working. Can any one on this list get this working if i pay them? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
