Hi Muhammad! What we did, I believe, was a rewrite in the host.conf file. So, access to helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't give you an example right now as I am at a client site but I can get that to you in about 3 hours or so (if nobody else replies here).
Sent from my iPhone. On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani <mserg...@gmail.com> wrote: > Hi all, > > I know this is more of an HTTPD question, rather than OTRS - or so I believe. > But I think you are more than capable of replying back with the answer in no > time. > > We used to call our OTRS server using the server IP, and not that currently > the server holds nothing but OTRS in the default RPM installation directory; > /opt/otrs. We recently acquired added a DNS record support.company.com and > pointed that to the OTRS server. > > Running CentOS and HTTPD, of course typing the domain name shows the default > Apache welcome screen, we have to add /otrs/index.pl to access the server. Is > it possible to access our OTRS by just going to the domain name? > > Thanks > //M > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
