Hello Juan, Thanks for the detailed info, will certainly have this in mind. Much appreciated!
Thanks //M On Mon, Apr 30, 2012 at 2:45 PM, Juan Manuel Clavero Almirón < juanm.clav...@ibsalut.es> wrote: > Hi Muhammad,**** > > In our installation, we offer just 3 URLs:**** > > **· **https://otrs.company.com/faq: entry point for PublicUsers*** > * > > **· **https://otrs.company.com/user: entry point for CustomerUsers > **** > > **· **https://otrs.company.com/agent: entry point for Agents**** > > **· **any 404 error redirects to the CustomerUser entry point.**** > > ** ** > > We achieved this modifying our apache conf file (in > /etc/httpd/conf/httpd.conf):**** > > **· **We’ve added a virtualhost that redirects all incoming http > to https:**** > > ** ** > > <VirtualHost *:80>**** > > RedirectPermanent / https://otrs.company.com/**** > > ErrorDocument 404 /user**** > > </VirtualHost>**** > > **· **Then, in ssl.conf section (among many other ssl-related > config)**** > > ** ** > > <VirtualHost *:443>**** > > ** ** > > ErrorDocument 404 /user **** > > ** ** > > # public, customer, agent frontend**** > > ScriptAlias /faq "/opt/otrs/bin/cgi-bin/public.pl"**** > > ScriptAlias /user "/opt/otrs/bin/cgi-bin/customer.pl"**** > > ScriptAlias /agent "/opt/otrs/bin/cgi-bin/index.pl"**** > > **** > > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"**** > > ** ** > > **· **Then you have to add a location for each one of these > ScriptAlias:**** > > ** ** > > <Location /faq>**** > > SetHandler perl-script**** > > PerlResponseHandler ModPerl::Registry**** > > Options +ExecCGI**** > > PerlOptions +ParseHeaders**** > > PerlOptions +SetupEnv**** > > Order allow,deny**** > > Allow from all**** > > </Location>**** > > ** ** > > I hope this will help you to configure your HTTPD server. **** > > * * > > *Kind regards,* > > *Juan Clavero Almirón***** > > ** ** > > *De:* Muhammad El-Sergani [mailto:mserg...@gmail.com] > *Enviado el:* lunes, 30 de abril de 2012 14:34 > *Para:* User questions and discussions about OTRS. > *Asunto:* Re: [otrs] Set DNS to OTRS directory**** > > ** ** > > Thank you very much Chris. If no one else replies, I'll surely be waiting > for your response. > **** > > ** ** > > Thanks**** > > //M**** > > > > **** > > On Mon, Apr 30, 2012 at 2:32 PM, Chris Arnold <carn...@electrichendrix.com> > wrote:**** > > Hi Muhammad!**** > > What we did, I believe, was a rewrite in the host.conf file. So, access to > helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I > can't give you an example right now as I am at a client site but I can get > that to you in about 3 hours or so (if nobody else replies here). > > Sent from my iPhone. **** > > ** ** > > On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani <mserg...@gmail.com> > wrote:**** > > Hi all,**** > > ** ** > > I know this is more of an HTTPD question, rather than OTRS - or so I > believe. But I think you are more than capable of replying back with the > answer in no time.**** > > ** ** > > We used to call our OTRS server using the server IP, and not that > currently the server holds nothing but OTRS in the default RPM installation > directory; */opt/otrs*. We recently acquired added a DNS record > support.company.com and pointed that to the OTRS server.**** > > ** ** > > Running CentOS and HTTPD, of course typing the domain name shows the > default Apache welcome screen, we have to add */otrs/index.pl* to access > the server. Is it possible to access our OTRS by just going to the domain > name? > **** > > ** ** > > Thanks**** > > //M**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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