You are dispatching by To: instead of Queue (Admin, PostMaster Mail Accounts) A Queue has a single System Address. That Queue has the autoreply, and the "default" Queue (in SysConfig, "Raw"?) does not.
On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <car...@ansp.br> wrote: > Hello all, > > I set up my system to automatically respond to the customer when a new > ticket is created. It works if the customer uses its own email (eg > custo...@company.com), but it does not work using a group of email (eg > n...@company.com or supp...@company.com). > > I can´t understand what happens. Anybody knows why I can´t use group > of email? > > Best regards, > > ------------------------------- > Carlos Eduardo Ribas > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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