Hello Gerald,
Well, I created a new "Auto Responses <-> Queues" with auto reply
type. I suppose the customers that created new tickets should receive an
answer, regardless of the email address registered in the customer account
(single or group). It should work, dont you think?
Regards,
-------------------------------
Carlos Eduardo Ribas
2012/9/4 Gerald Young <cryth...@gmail.com>
> You are dispatching by To: instead of Queue (Admin, PostMaster Mail
> Accounts)
> A Queue has a single System Address.
> That Queue has the autoreply, and the "default" Queue (in SysConfig,
> "Raw"?) does not.
>
> On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <car...@ansp.br> wrote:
>
>> Hello all,
>>
>> I set up my system to automatically respond to the customer when a
>> new ticket is created. It works if the customer uses its own email (eg
>> custo...@company.com), but it does not work using a group of email (eg
>> n...@company.com or supp...@company.com).
>>
>> I can´t understand what happens. Anybody knows why I can´t use group
>> of email?
>>
>> Best regards,
>>
>> -------------------------------
>> Carlos Eduardo Ribas
>>
>>
>>
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>
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