I'm sorry. I missed something about that it's the customer''s email address sending the entry? How does a customer send from a group email address?
On Tue, Sep 4, 2012 at 9:38 AM, Carlos Ribas <car...@ansp.br> wrote: > Hello Gerald, > > Well, I created a new "Auto Responses <-> Queues" with auto reply > type. I suppose the customers that created new tickets should receive an > answer, regardless of the email address registered in the customer account > (single or group). It should work, dont you think? > > Regards, > > ------------------------------- > Carlos Eduardo Ribas > > > > > 2012/9/4 Gerald Young <cryth...@gmail.com> > >> You are dispatching by To: instead of Queue (Admin, PostMaster Mail >> Accounts) >> A Queue has a single System Address. >> That Queue has the autoreply, and the "default" Queue (in SysConfig, >> "Raw"?) does not. >> >> On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <car...@ansp.br> wrote: >> >>> Hello all, >>> >>> I set up my system to automatically respond to the customer when a >>> new ticket is created. It works if the customer uses its own email (eg >>> custo...@company.com), but it does not work using a group of email (eg >>> n...@company.com or supp...@company.com). >>> >>> I can´t understand what happens. Anybody knows why I can´t use group >>> of email? >>> >>> Best regards, >>> >>> ------------------------------- >>> Carlos Eduardo Ribas >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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