I only see them change
On 01/31/2013 10:32 AM, Renee B wrote:
Please ensure that those data aren't configured in Kernel/Config.pm
Have you changed the XML file (Kernel/Config/Ticket.xml)?
On 31.01.2013 16:26, Steve Clark wrote:
Hello List,
These two values have been altered from the default and I can't seem to
get them set back to the original value.
When I click the "reset" icon next to the item, otrs acts like it is
doing something but when it
comes back they still have the altered value.
What am I missing?
Ticket::Frontend::CustomerTicketZoom###StateDefault
Ticket::Frontend::CustomerTicketMessage###StateDefault
Thanks,
Doing:
egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
in the Kernel directory I only see them changed in
Config/Files/ZZZAuto.pm:
egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'}
= {};
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'}
= '';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'}
= 'WebRequestCustomer';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'}
= 'customer';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'}
= 'webrequest';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
= 'new';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'}
= '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'}
= '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'}
= '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
= '3 normal';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
= '1';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'}
= 'CustomerTicketOverview';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'}
= {
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'}
= {
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'}
= {
Config/Files/Deprecated.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" Required="0"
Valid="1">
Config/Files/Deprecated.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" Required="0"
Valid="1">
Config/Files/Deprecated.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText" Required="0"
Valid="1">
Config/Files/Ticket.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1"
Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Priority"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1"
Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Queue"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault"
Required="0" Valid="0">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Service"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SLA"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleType"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SenderType"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryType"
Required="1" Valid="1">
Config/Files/Ticket.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1"
Valid="1">
Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###DynamicField"
Required="0" Valid="1">
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
= 'Closed Successful';
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
= '7 Customer\'s Online Ticket';
Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
= '0';
--
Stephen Clark
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