Config/Files/Ticket.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
Valid="1">
Config/Files/Ticket.xml: <ConfigItem
Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1"
Valid="1">
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'}
= 'open';
Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
= 'new';
Ticket.xml:
<ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault"
Required="1" Valid="1">
<Description Translatable="1">Defines the default next state for a
ticket after customer follow up in the customer interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
<ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule>
<Setting>
<String Regex="">open</String>
</Setting>
</ConfigItem>
<ConfigItem
Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
Valid="1">
<Description Translatable="1">Defines the default state of new
customer tickets in the customer interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
<ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule>
<Setting>
<String Regex="">new</String>
</Setting>
</ConfigItem>
On Thu, Jan 31, 2013 at 10:54 AM, Steve Clark <scl...@netwolves.com> wrote:
> I only see them change
>
>
> On 01/31/2013 10:32 AM, Renee B wrote:
>
> Please ensure that those data aren't configured in Kernel/Config.pm
> Have you changed the XML file (Kernel/Config/Ticket.xml)?
>
> On 31.01.2013 16:26, Steve Clark wrote:
>
> Hello List,
>
> These two values have been altered from the default and I can't seem to
> get them set back to the original value.
>
> When I click the "reset" icon next to the item, otrs acts like it is
> doing something but when it
> comes back they still have the altered value.
>
> What am I missing?
>
> Ticket::Frontend::CustomerTicketZoom###StateDefault
>
> Ticket::Frontend::CustomerTicketMessage###StateDefault
>
> Thanks,
>
>
>
> Doing:
> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
>
> in the Kernel directory I only see them changed in
>
> Config/Files/ZZZAuto.pm:
>
> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'}
> = {};
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'}
> = '';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'}
> = 'WebRequestCustomer';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'}
> = 'customer';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'}
> = 'webrequest';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
> = 'new';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'}
> = '1';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'}
> = '1';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'}
> = '1';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
> = '3 normal';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
> = '1';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'}
> = 'CustomerTicketOverview';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'}
> = {
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'}
> = {
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'}
> = {
> Config/Files/Deprecated.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText"
> Required="0" Valid="1">
> Config/Files/Deprecated.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime"
> Required="0" Valid="1">
> Config/Files/Deprecated.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText"
> Required="0" Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket"
> Required="1" Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault"
> Required="1" Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0"
> Valid="0">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment"
> Required="1" Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0"
> Valid="1">
> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
> = 'Closed Successful';
> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
> = '7 Customer\'s Online Ticket';
> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
> = '0';
>
> --
> Stephen Clark
>
>
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