Hello
Yes it is OK. That's the way you return them to the default value. If you
want to find out how to write them back, you can take a look at them at ZZZA
*A*uto.pm and copy them back yo ZZZAuto.pm
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 31 January 2013 11:54, Steve Clark <scl...@netwolves.com> wrote:
> Hello,
>
> I found that if I remove them from Config/Files/ZZZAuto.pm file they show
> up
> in sysconfig with their default values. Is it OK remove them from the
> ZZZAuto.pm
> file?
>
>
> On 01/31/2013 11:36 AM, Gerald Young wrote:
>
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
> Valid="1">
> Config/Files/Ticket.xml: <ConfigItem
> Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1"
> Valid="1">
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'}
> = 'open';
> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
> = 'new';
>
> Ticket.xml:
> <ConfigItem
> Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1"
> Valid="1">
> <Description Translatable="1">Defines the default next state for a
> ticket after customer follow up in the customer interface.</Description>
> <Group>Ticket</Group>
> <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
>
> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule>
> <Setting>
> <String Regex="">open</String>
> </Setting>
> </ConfigItem>
> <ConfigItem
> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
> Valid="1">
> <Description Translatable="1">Defines the default state of new
> customer tickets in the customer interface.</Description>
> <Group>Ticket</Group>
> <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
>
> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule>
> <Setting>
> <String Regex="">new</String>
> </Setting>
> </ConfigItem>
>
>
>
> On Thu, Jan 31, 2013 at 10:54 AM, Steve Clark <scl...@netwolves.com>wrote:
>
>> I only see them change
>>
>>
>> On 01/31/2013 10:32 AM, Renee B wrote:
>>
>> Please ensure that those data aren't configured in Kernel/Config.pm
>> Have you changed the XML file (Kernel/Config/Ticket.xml)?
>>
>> On 31.01.2013 16:26, Steve Clark wrote:
>>
>> Hello List,
>>
>> These two values have been altered from the default and I can't seem to
>> get them set back to the original value.
>>
>> When I click the "reset" icon next to the item, otrs acts like it is
>> doing something but when it
>> comes back they still have the altered value.
>>
>> What am I missing?
>>
>> Ticket::Frontend::CustomerTicketZoom###StateDefault
>>
>> Ticket::Frontend::CustomerTicketMessage###StateDefault
>>
>> Thanks,
>>
>>
>>
>> Doing:
>> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
>>
>> in the Kernel directory I only see them changed in
>>
>> Config/Files/ZZZAuto.pm:
>>
>> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'}
>> = {};
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'}
>> = '';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'}
>> = 'WebRequestCustomer';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'}
>> = 'customer';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'}
>> = 'webrequest';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
>> = 'new';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'}
>> = '1';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'}
>> = '1';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'}
>> = '1';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
>> = '3 normal';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
>> = '1';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'}
>> = 'CustomerTicketOverview';
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'}
>> = {
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'}
>> = {
>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'}
>> = {
>> Config/Files/Deprecated.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText"
>> Required="0" Valid="1">
>> Config/Files/Deprecated.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime"
>> Required="0" Valid="1">
>> Config/Files/Deprecated.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText"
>> Required="0" Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket"
>> Required="1" Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault"
>> Required="1" Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0"
>> Valid="0">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1"
>> Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment"
>> Required="1" Valid="1">
>> Config/Files/Ticket.xml: <ConfigItem
>> Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0"
>> Valid="1">
>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'}
>> = 'Closed Successful';
>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'}
>> = '7 Customer\'s Online Ticket';
>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'}
>> = '0';
>>
>> --
>> Stephen Clark
>>
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
> --
> Stephen Clark
> *NetWolves*
> Director of Technology
> Phone: 813-579-3200
> Fax: 813-882-0209
> Email: steve.cl...@netwolves.com
> http://www.netwolves.com
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
