Check for the otrs user credentials in both, database and otrs configuration, there is a mismatch between them and make sure that otrs user password is in Kernel/Config.pm file
2013/6/27 Mario Zamora <mzam...@altus.co.cr> > Check for the otrs user credentials in boot, database and otrs > configuration, there is a mismatch between them. > > > > > 2013/6/27 Ryan Jones <rjo...@aereo.com> > >> I gave it root DB access to create the user and the db itself. >> >> >> On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora <mzam...@altus.co.cr>wrote: >> >>> In Installation page, did you give otrs database user credentials or >>> root database user credentials? >>> >>> >>> >>> >>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>> >>>> Hey folks, >>>> I just ran the windows installer for otrs it was able to connect to my >>>> db server just fine and created the table and the user and give me all >>>> green after that step of the installation is complete. however on the next >>>> page it throws the error in my subject line.. any guidance on this ? >>>> Please don't suggest *nix because it's not an option for this >>>> installation.. >>>> >>>> thanks >>>> >>>> -- >>>> Ryan Jones >>>> Net Ops >>>> rjo...@aereo.com >>>> Mobile: 1-347-948-9238 >>>> Office: *1-646-843-0365* >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> Ryan Jones >> Net Ops >> rjo...@aereo.com >> Mobile: 1-347-948-9238 >> Office: *1-646-843-0365* >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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