the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and set the pw and still no luck
On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora <mzam...@altus.co.cr> wrote: > The user in the database should appear like 'otrs' '@' '10.3.0.56' > because 10.3.0.56 is your otrs server. > > > > > 2013/6/27 Ryan Jones <rjo...@aereo.com> > >> I agree because the user should be otrs@10.3.0.83, which is the db >> server. >> On Jun 27, 2013 4:42 PM, "Mario Zamora" <mzam...@altus.co.cr> wrote: >> >>> Check for the otrs user credentials in boot, database and otrs >>> configuration, there is a mismatch between them. >>> >>> >>> >>> >>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>> >>>> I gave it root DB access to create the user and the db itself. >>>> >>>> >>>> On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora <mzam...@altus.co.cr>wrote: >>>> >>>>> In Installation page, did you give otrs database user credentials or >>>>> root database user credentials? >>>>> >>>>> >>>>> >>>>> >>>>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>>>> >>>>>> Hey folks, >>>>>> I just ran the windows installer for otrs it was able to connect to >>>>>> my db server just fine and created the table and the user and give me all >>>>>> green after that step of the installation is complete. however on the >>>>>> next >>>>>> page it throws the error in my subject line.. any guidance on this ? >>>>>> Please don't suggest *nix because it's not an option for this >>>>>> installation.. >>>>>> >>>>>> thanks >>>>>> >>>>>> -- >>>>>> Ryan Jones >>>>>> Net Ops >>>>>> rjo...@aereo.com >>>>>> Mobile: 1-347-948-9238 >>>>>> Office: *1-646-843-0365* >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> >>>> -- >>>> Ryan Jones >>>> Net Ops >>>> rjo...@aereo.com >>>> Mobile: 1-347-948-9238 >>>> Office: *1-646-843-0365* >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Ryan Jones Net Ops rjo...@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
