looking some more at the error. it seems that the installer is trying to look for the database on the local machine.. i guess this is hard coded into installer.pl..
On Thu, Jun 27, 2013 at 5:10 PM, Ryan Jones <rjo...@aereo.com> wrote: > the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and > set the pw and still no luck > > > On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora <mzam...@altus.co.cr> wrote: > >> The user in the database should appear like 'otrs' '@' '10.3.0.56' >> because 10.3.0.56 is your otrs server. >> >> >> >> >> 2013/6/27 Ryan Jones <rjo...@aereo.com> >> >>> I agree because the user should be otrs@10.3.0.83, which is the db >>> server. >>> On Jun 27, 2013 4:42 PM, "Mario Zamora" <mzam...@altus.co.cr> wrote: >>> >>>> Check for the otrs user credentials in boot, database and otrs >>>> configuration, there is a mismatch between them. >>>> >>>> >>>> >>>> >>>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>>> >>>>> I gave it root DB access to create the user and the db itself. >>>>> >>>>> >>>>> On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora <mzam...@altus.co.cr>wrote: >>>>> >>>>>> In Installation page, did you give otrs database user credentials or >>>>>> root database user credentials? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>>>>> >>>>>>> Hey folks, >>>>>>> I just ran the windows installer for otrs it was able to connect to >>>>>>> my db server just fine and created the table and the user and give me >>>>>>> all >>>>>>> green after that step of the installation is complete. however on the >>>>>>> next >>>>>>> page it throws the error in my subject line.. any guidance on this ? >>>>>>> Please don't suggest *nix because it's not an option for this >>>>>>> installation.. >>>>>>> >>>>>>> thanks >>>>>>> >>>>>>> -- >>>>>>> Ryan Jones >>>>>>> Net Ops >>>>>>> rjo...@aereo.com >>>>>>> Mobile: 1-347-948-9238 >>>>>>> Office: *1-646-843-0365* >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Ryan Jones >>>>> Net Ops >>>>> rjo...@aereo.com >>>>> Mobile: 1-347-948-9238 >>>>> Office: *1-646-843-0365* >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Ryan Jones > Net Ops > rjo...@aereo.com > Mobile: 1-347-948-9238 > Office: *1-646-843-0365* > -- Ryan Jones Net Ops rjo...@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*
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