Hi,
I have had a series of requests for help from a certain company over
many years in which they have been using my program. The staff member
that runs the office is not to bright when it comes to the tech side of
computers so I have generally remained calm when none of my
'suggestions' have been heeded.
Over the past few weeks a new staff member has arrived on the scene. I
don't know if they are a permanent replacement or addition to the team.
Nor do I know where my usual contact has disappeared to. Nevertheless, I
was looking forward to perhaps establishing a relationship where
'self-help' at the coal face may finally become a reality. Alas, I don't
think this will come to happen.
Content of emails between me and new team member. This is the full
content and only a staff members name has been ommitted:
*25th May: Me to client:*
Can you please test your website and ensure that this issue has now been
fixed.
You confirmation that it is now working OK will be appreciated.
*25th May: Reply from client:*
<name removed - previous staff member>wont be able to check until the
morning.
Are members still able to go online in the meantime as the site can't be
reached. Let me know, so I can manage their expectations properly.
*25th May: Me to client:*
Your computer "crashed" at about 5:30 pm last Friday and didn't come
back into action until about 9:30 am Monday. Hence your website was
down. This has nothing to do with MyCourts except of course your website
was also down..
Your computer again "crashed" about 5:30 pm this evening. Again, this
has nothing to do with MyCourts. As at 6:18 this evening, your computer
seems to be working OK.
We installed the latest versions of MyCourts this morning and as far as
we can tell, MyCourts has been working fine since then.
I believe your password for user Staff has been changed. As we need this
to reboot your computer from time to time, can you please advise us what
the new password is.
*28th May: No reply so Me to client:*
I am only guessing but I understand your computer is actually a laptop.
If so, and you are closing the screen down when leaving at night, you
are locking the machine and nothing is working. Hence your website shuts
down and our ability to login remotely is disabled. This could be the
reason your website has been unreachable from about 5:30 pm to 9:30 am
weekdays as well as all last weekend.
Can you confirm this is the case please.
*28th May: Reply from client:*
Its hosted by a computer at the office. Its a bit concerning that we would
have to leave the computer running throughout the night for mycourts to
able to function properly.
--
Glen Harvy,
*Aquarius Communications* <http://www.aquacomm.com.au>
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