Didn’t people stop running websites in house pretty much back in the early 90’s?
Regards, Greg Dr Greg Low 1300SQLSQL (1300 775 775) office | +61 419201410 mobile│ +61 3 8676 4913 fax SQL Down Under | Web: <https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sqldownunder.com%2F&data=02%7C01%7Csspahelp%40microsoft.com%7C1f0ea4d6b97e4d897f3708d666d1e890%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636809449091516274&sdata=SLHeEGAMmWUY5YIwcC4oAPYr%2F9RIZdi4MNASsdzwX2I%3D&reserved=0> www.sqldownunder.com | <https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgreglow.me%2F&data=02%7C01%7Csspahelp%40microsoft.com%7C1f0ea4d6b97e4d897f3708d666d1e890%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636809449091526278&sdata=IU8tnAITCjBxWafi3A9XpO9lF3PIwZJ8ad3t36lnxvs%3D&reserved=0> http://greglow.me From: ozdotnet-boun...@ozdotnet.com <ozdotnet-boun...@ozdotnet.com> On Behalf Of Craig vN Sent: Thursday, 28 May 2020 10:43 AM To: ozDotNet <ozdotnet@ozdotnet.com> Subject: Re: Tech Support Wait, they're running a production website on a laptop sitting in the office? On Thu, May 28, 2020 at 10:30 AM Glen Harvy <g...@aquacomm.com.au <mailto:g...@aquacomm.com.au> > wrote: Hi, I have had a series of requests for help from a certain company over many years in which they have been using my program. The staff member that runs the office is not to bright when it comes to the tech side of computers so I have generally remained calm when none of my 'suggestions' have been heeded. Over the past few weeks a new staff member has arrived on the scene. I don't know if they are a permanent replacement or addition to the team. Nor do I know where my usual contact has disappeared to. Nevertheless, I was looking forward to perhaps establishing a relationship where 'self-help' at the coal face may finally become a reality. Alas, I don't think this will come to happen. Content of emails between me and new team member. This is the full content and only a staff members name has been ommitted: 25th May: Me to client: Can you please test your website and ensure that this issue has now been fixed. You confirmation that it is now working OK will be appreciated. 25th May: Reply from client: <name removed - previous staff member>wont be able to check until the morning. Are members still able to go online in the meantime as the site can't be reached. Let me know, so I can manage their expectations properly. 25th May: Me to client: Your computer "crashed" at about 5:30 pm last Friday and didn't come back into action until about 9:30 am Monday. Hence your website was down. This has nothing to do with MyCourts except of course your website was also down.. Your computer again "crashed" about 5:30 pm this evening. Again, this has nothing to do with MyCourts. As at 6:18 this evening, your computer seems to be working OK. We installed the latest versions of MyCourts this morning and as far as we can tell, MyCourts has been working fine since then. I believe your password for user Staff has been changed. As we need this to reboot your computer from time to time, can you please advise us what the new password is. 28th May: No reply so Me to client: I am only guessing but I understand your computer is actually a laptop. If so, and you are closing the screen down when leaving at night, you are locking the machine and nothing is working. Hence your website shuts down and our ability to login remotely is disabled. This could be the reason your website has been unreachable from about 5:30 pm to 9:30 am weekdays as well as all last weekend. Can you confirm this is the case please. 28th May: Reply from client: Its hosted by a computer at the office. Its a bit concerning that we would have to leave the computer running throughout the night for mycourts to able to function properly. -- Glen Harvy, <http://www.aquacomm.com.au> Aquarius Communications <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> Virus-free. <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> www.avg.com
