Can't you re-write your mycourts thing as a SaaS web app and have nothing on site at all?
David Connors da...@connors.com | M +61 417 189 363 Telegram: https://t.me/davidconnors LinkedIn: http://au.linkedin.com/in/davidjohnconnors On Thu, 28 May 2020 at 10:30, Glen Harvy <g...@aquacomm.com.au> wrote: > Hi, > > I have had a series of requests for help from a certain company over many > years in which they have been using my program. The staff member that runs > the office is not to bright when it comes to the tech side of computers so > I have generally remained calm when none of my 'suggestions' have been > heeded. > > Over the past few weeks a new staff member has arrived on the scene. I > don't know if they are a permanent replacement or addition to the team. Nor > do I know where my usual contact has disappeared to. Nevertheless, I was > looking forward to perhaps establishing a relationship where 'self-help' at > the coal face may finally become a reality. Alas, I don't think this will > come to happen. > > Content of emails between me and new team member. This is the full content > and only a staff members name has been ommitted: > > *25th May: Me to client:* > > Can you please test your website and ensure that this issue has now been > fixed. > You confirmation that it is now working OK will be appreciated. > > *25th May: Reply from client:* > > <name removed - previous staff member>wont be able to check until the > morning. > > Are members still able to go online in the meantime as the site can't be > reached. Let me know, so I can manage their expectations properly. > > *25th May: Me to client:* > Your computer "crashed" at about 5:30 pm last Friday and didn't come back > into action until about 9:30 am Monday. Hence your website was down. This > has nothing to do with MyCourts except of course your website was also > down.. > > Your computer again "crashed" about 5:30 pm this evening. Again, this has > nothing to do with MyCourts. As at 6:18 this evening, your computer seems > to be working OK. > > We installed the latest versions of MyCourts this morning and as far as we > can tell, MyCourts has been working fine since then. > > I believe your password for user Staff has been changed. As we need this > to reboot your computer from time to time, can you please advise us what > the new password is. > > *28th May: No reply so Me to client:* > > I am only guessing but I understand your computer is actually a laptop. If > so, and you are closing the screen down when leaving at night, you are > locking the machine and nothing is working. Hence your website shuts down > and our ability to login remotely is disabled. This could be the reason > your website has been unreachable from about 5:30 pm to 9:30 am weekdays as > well as all last weekend. > > Can you confirm this is the case please. > > *28th May: Reply from client:* > > Its hosted by a computer at the office. Its a bit concerning that we would > have to leave the computer running throughout the night for mycourts to > able to function properly. > > > > -- > > Glen Harvy, > *Aquarius Communications* <http://www.aquacomm.com.au> > > > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > Virus-free. > www.avg.com > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > <#m_7747262033957658981_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> >
