"Tried calling you" means picked-up the phone, looked at the number, figured
out it's not a New York extension...oh wait, that's not even in this
country...hangs up the phone..."well, I tried."
CW
----- Original Message -----
From: "Derby Chang" <[EMAIL PROTECTED]>
To: "Pentax Discuss" <pentax-discuss@pdml.net>
Sent: Monday, January 09, 2006 2:29 AM
Subject: Very long adorama order
Adorama has been more than ok for me in the past. But my recent order was
pretty tortuous.
* 20 Oct - I place an order for an FA50mm macro, and an F300/4.5 from the
used department.
* The order is placed in the middle of a Jewish holiday. That's fine, that
was well signposted on their homepage. No more progress until Oct 26.
* After the holiday, Adorama shuts down to put in a new ordering system.
Sigh. Still no progress.
* Nov 2 - I receive an email saying the F300 doesn't seem to be working,
so they take it off the order. I agree with that, except I would have
liked the option to take it as is, get a price break, and see if I can get
it fixed locally. Oh well. I add a Sigma EX DG 20/1.8 to make the order
worthwhile (I don't really need the 50mm but I figured it might be a nice
walking around lens). The speed of the Sigma intrigues me, and I've read
good things about it.
* A rep (Tobias) emails me politely that day and tells me that they have
combined the order successfully. I wait.
* Nov 14. I receive a very terse email from Jack (and I quote the
capitals...) "Hi, Derby, PLEASE Call US". I email back asking what is the
problem. No reply.
* Nov 16 - I much prefer emailing because of the time difference from
Sydney, but after a few phone chases, I finally reach Jack. He tells me
the FA50 and the Sigma were lost in transit (!). I don't understand
because I can still see the FA50 on the website. Anyway, he says they can
send a replacement Sigma but it is on back order. I reluctantly agree.
* Nov 23 - I email back asking if there is an update. No reply
* Dec 11 - Still no reply. I send another email asking for an update. This
time I say if it isn't likely to be available by Xmas, I'd like to cancel
my order. The FA50 is mysteriously still listed on the website.
* Dec 12 - I receive another terse email from Jack.
WE HAVE TRY'D CALLING YOU IN REFRENCE TO YOUR EMAIL PLEASE CALL US BACK
THANKS MUCH
Adorama should have both my home and work number. If they called at home,
they could have left a message. If they called at work, they would have
gotten Reception, and also leave a message. I received no messages.
* Dec 12-14 - I call a few times, but only get Jack's voicemail.
* Dec 14 - I finally get an email from Jack - "STILL ON BACK ORDER"
* Jan 04 - Finally, an automated shipping notice saying the Sigma is on
its way pops in my Inbox.
* Jan 9 (today) - I get the lens in my hands.
Now, I'm not griping about the two holidays and the stocktake downtime.
But the responsiveness of the customer service leaves something to be
desired.
Has anyone else had this experience from Adorama recently?
Derby
--
[EMAIL PROTECTED]
http://members.iinet.net.au/~derbyc
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