It's possible to be brusque and not treat your customers like idiots.
On 2/1/2010 12:59 PM, Joseph Tainter wrote:
A few years ago I had a gripe about B&H, a minor thing really, a
screw-up in their computer system. When I complained, Mr. Posner sent
me a couple of emails that I found insulting. He blamed me for their
computer problem. So I just got even: For the next two or three years
I bought lenses from Adorama that otherwise I would probably have
bought from B&H. It gave me some satisfaction, but I'm sure meant
little or nothing to B&H. Once I discovered how squirrely Adorama can
be, I went back to buying from B&H. No retailer is perfect. Both of
these are honest, and I am comfortable buying from either.
I am, though, uncomfortable with the modes of communication that are
acceptable in New York City: brusque, rapid-fire. I think this is why
I was bothered by Mr. Posner's emails. Back in the days when I would
order by phone, I was much more comfortable ordering from Camera World
of Oregon (now out of business), even though their prices were a bit
higher. Now that I can do nearly every transaction on the internet,
and don't have to talk to New York salesmen on the phone, I deal
mainly with B&H and Adorama.
Joe
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