New York City, or not, it's no excuse for treating a customer rudely, brusquely, or without esteem. It would otherwise be called just plain bad manners.
It belies a general attitude towards the customer. It's an attitude that lies beneath the surface, unseen and undetected on the thousands and thousands of transactions that transpire without a hitch. It only rears it's ugly head and makes itself visible under the right circumstances. A problem-free transaction, millions of problem-free transactions, in no way guarantees yours will be problem-free IF something occurs out of the norm. Tom C. On Mon, Feb 1, 2010 at 12:59 PM, Joseph Tainter <jtain...@mindspring.com> wrote: > A few years ago I had a gripe about B&H, a minor thing really, a screw-up in > their computer system. When I complained, Mr. Posner sent me a couple of > emails that I found insulting. He blamed me for their computer problem. So I > just got even: For the next two or three years I bought lenses from Adorama > that otherwise I would probably have bought from B&H. It gave me some > satisfaction, but I'm sure meant little or nothing to B&H. Once I discovered > how squirrely Adorama can be, I went back to buying from B&H. No retailer is > perfect. Both of these are honest, and I am comfortable buying from either. > > I am, though, uncomfortable with the modes of communication that are > acceptable in New York City: brusque, rapid-fire. I think this is why I was > bothered by Mr. Posner's emails. Back in the days when I would order by > phone, I was much more comfortable ordering from Camera World of Oregon (now > out of business), even though their prices were a bit higher. Now that I can > do nearly every transaction on the internet, and don't have to talk to New > York salesmen on the phone, I deal mainly with B&H and Adorama. > > Joe > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
