> -----Original Message----- > From: Tom C <caka...@gmail.com> > Then, respectfully, please inform us regarding the rest of > the story and details we're unaware of. Then we'll also have > complete information and can reach a fair conclusion, which > you imply we have not.
Actually I was emailing replies all along. Unfortunately for me I'd registered here under hen...@bhphotovideo.com and learned only this morning that our back-end people had changed me to hen...@bhphoto.com so every message I'd sent here bounced. Since the topic has died down I don't think tossing gas on dieing embers is particularly fruitful. The product in question was not a Pentax product and the customer in question is, as far as I can tell, not a subscriber to this group. I am reluctant to go too far OT, but briefly we sell a particular speaker for 250.00 each. We inadvertently posted on our site the speaker was selling for 250.00/pair. The customer placed an order which was transmitted to the warehouse where they were unaware of the site error and shipped the customer a speaker. He contacted us and we offered a variety of reasonable compromises including the chance to buy the 2nd speaker for our cost with free shipping. Lawyers I know say a compromise is when both parties are equally dissatisfied. We were unable to reach a compromise with the customer. We regret the error and regret not being able to come to a compromise. Someone speculated about the original review disappearing from the site. The author of the review revised it. That sent it from active to pending status. Once the pending period expired the review returned to visibility. B&H had nothing to do wit that. Regarding legalities, our site and our site's disclaimer and our response to this situation have all been vetted by our in-house lawyer. We are confident of the legality. I believe my first post, forwarded by another member of this group, referenced The Equitable Doctrine of Unilateral Mistake. It is germane. On a personal note, one person here posted the following at various times: "Posner's whine ...Posner's just the waterboy for them...B&H lied about their pricing...So, we now have B&H Photo who come off looking like a bunch of lying scumbags...attack dog Posner..." I'd like to think it's possible to engage in a reasonable dialogue here and disagree with one another without resorting to venal personal invective and insults. -- - regards, Henry Posner B&H Photo-Video, and Pro-Audio -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
