I churn from vendor to vendor and rarely have caused a problem, if ever. A sale is a sale is a sale. If I knew I was going to be viewed as a less desirable customer because I didn't have a long history of purchasing from said vendor, I wouldn't shop there.
Possibly the best way to drop a customer though, is to make a sale and then renig on the terms. That will probably drop customers quicker than anything else I can think of. I have a Circuit City gift card I'll sell at 50% face value that I forgot I had... Tom C. On Thu, Feb 4, 2010 at 9:24 AM, Bob Sullivan <rf.sulli...@gmail.com> wrote: > The 80-20 rule, Pareto's principle, is great and very powerful. 80% > of your business comes from 20% of your customers. Or 20% of your > salesmen generate 80% of your revenues (The Circuit City example). > > The Harvard Business Review article sounds about right. The best 20% > of your customer base generates 80% of your business. The last 10% of > the customers churn from vendor to vendor causing problems. They are > very 'high maintenance'. > > Bill R, after your retail experiences, I can't believe you want to > keep that last 10% of the asshole customers who cause you all those > problems. > > Regards, Bob S, > > On Thu, Feb 4, 2010 at 7:42 AM, Doug Franklin <jehosep...@mindspring.com> > wrote: >> On 2010-02-04 8:22, William Robb wrote: >> >>> If you drop 10% of your >>> customers every year, how many years does it take before you can't get >>> new ones because you've dropped them all? >> >> The thought that came to my mind was the company, I think it was Circuit >> City, who fired all of their highest producing salesmen a few years ago, >> because they were the most expensive (highest paid). The company then filed >> for bankruptcy within about a year and has since been liquidated. >> >> -- >> Thanks, >> DougF (KG4LMZ) >> >> -- >> PDML Pentax-Discuss Mail List >> PDML@pdml.net >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
