On 5/23/2010 1:01 AM, Rob Studdert wrote:
I've never understood that type of policy, generally here it's your responsibility to decide before purchase if the item will suite your needs, it can only be returned if faulty after purchase, never just because you don't like it. You just couldn't run a business here with such open return policies and survive.
Rob, just a small point here. You actually assume that when entering a shop, customer would have a fair chance to preview the product before they buy it. In quite many cases (at least here) you don't have such a luxury as a buyer. Add to the mix the rather aggressive sales person behavior trying to convince you that this specific product is what will make your life barely possible (without it you are as good as non-existent). Then, of course, you come home, open the box and reasonably soon discover that you made a mistake. What do you do next?
Now, the re-stocking fee is fine. In fact, the only buyer protection we have in Israel is that the shop owner are obliged by law to post clear, big and easily noticeable sign that will describe in detail the return policies of their shop. That's at least logical.
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