I would blame the tech or the dept as they are only soldiers following
orders. The owner of the business has chosen not to do any work outside their
sales and issued the order. If you have an argument, go to the owners.
Employees don't need logic or any other reason. If they value their jobs, no
outside
repairs. I know you don't like that. Try going to the manufacturer and
complain and see if that helps.
Best Wishes
In a message dated 7/18/2008 1:39:17 P.M. Central Daylight Time,
[EMAIL PROTECTED] writes:
MY DME WENT OUT OF BUSINESS BECAUSE THEY WERE CHEATING MEDICARE AND
CUSTOMERS, SO i JUST SWITCHED TO ANOTHER DME IN MY AREA, THEY TAKE CARE OF MY
NEEDS
THRU OUR PRIVATE INSURANCE... IF THEY GET ( PAID ) WHY WOULD THEY CARE WHERE
YOU BUY THE CHAIR???? THEY CHARGE AN AWFUL LOT FOR ALL REPAIRS,,, PLUS HOPE
THAT YOU WILL BUY YOUR NEXT FROM THEIR COMPANY.
DAN H.
William Willis <[EMAIL PROTECTED]> wrote:
Thanks. This sounds like what I need. Only problem, the cost will come from
my wallet. A rough road any way you go.
____________________________________
From: [EMAIL PROTECTED]
Date: Thu, 17 Jul 2008 19:18:07 -0400
To: quad-list@eskimo.com
Subject: [QUAD-L] bad chair
I hope by now you've looked at _www.roadrunnermobility.com_
(http://www.roadrunnermobility.com/) and made arrangements with them. Be
that as it may.
You can't imagine the legal ramifications these days with DME working on
wheelchairs not sold by them. The other side is being reimbursed by CMS for
equipment not paid for by CMS. It is such a major business headache that most
DME,
'just say no.'
Since Invacare purchased RoadRunner Mobility in Janurary of this year, most
of the field service is being done by them in North America. This might be
another issue with the local DME as Invacare pays Road Runner less money than
they did the DME for service work done for the provider.
You and so many others may find yourself between a rock and a hard spot
because of this. Hence it is always wise to develop friendships with local
DME's
before you need them and not during an emergency.
Again, Best Wishes
In a message dated 7/17/2008 5:16:02 P.M. Central Daylight Time,
[EMAIL PROTECTED] writes:
First thing I checked. I'm feeling very urinated on and frustrated right
now. There are 3 Invacare dealers within 20 miles of me. None of them will
even
look at the chair. Why? Because I didn't buy it there. I bought it from an
individual. You would think a certified dealer would provide service to its
company products, like Ford or Chevy, but not so. Their basic answer was -
tough luck bud, but we'd love to sell you a new one. Greedy jerks. I have no
idea how to get it fixed.
____________________________________
Date: Thu, 17 Jul 2008 11:18:53 -0400
From: [EMAIL PROTECTED]
Subject: RE: [QUAD-L] bad chair
To: [EMAIL PROTECTED]
Are you sure that the levers are in the up position for driving versus
pushing?
____________________________________
From: William Willis [mailto:[EMAIL PROTECTED]
Sent: Wednesday, July 16, 2008 2:08 PM
To: quad-list@eskimo.com
Subject: [QUAD-L] bad chair
guys, my invacare power chair has died on me. The control box and batteries
are ok because I tested them. Every one of the lights on the control box are
on. The 'gas gauge' is lit from one side to the other and all the power level
lights are on at once. The chair does nothing. Any ideas?
____________________________________
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