That Hunqapillar story irritates me. Getting something crossed up in a wheel is a hazard of riding a bicycle. If something gets in there and you keep pedaling, either the wheel is going to stop spinning, or something's going to snap. If I did that to my Saluki, I would expect to pay for the repair, not express "disappointment" in the frame. This is ridiculous. Joe Bernard Vallejo, CA.
On Thursday, January 17, 2013 8:45:23 PM UTC-8, Jim Thill - Hiawatha Cyclery wrote: > We had a customer a few years ago break a Sam. Long story short: the > fellow was abusive to the bike, and the cracked frame didn't surprise me. > In the course of this fiasco, the guy became extremely upset with me and > with Riv. It started to become clear that no reasonable solution was going > to make him into a happy customer (and I wasn't going to be bullied into an > unreasonable solution). I actually didn't feel a full replacement was > warranted. I told all of this to Riv. Nonetheless, Grant sent me a new > frame for the guy. And new Silver sidepulls, since the broken frame was the > earlier canti version. There was little or nothing to gain from this > gesture, nor was it a slam-dunk that Riv was obligated in any way...but > Grant gave the guy the extreme benefit of the doubt. I always admired that > "turn the other cheek" approach to customer service. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/uIuBviGPn4QJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
