I was impressed by Mark's articulation and by the obvious lack of "attitude" among the speakers.
Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard <joerem...@gmail.com> wrote: > Wow..I didn't know John left. To me he's almost as much "Rivendell" as > Grant is. I'm sorry to see him go, and wish him well. > > Joe Bernard > Vallejo, CA. > > > On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: > >> John got married and he and his wife (high school sweethearts >> reconnected!) moved to Oregon in early Nov to be near family. Losing John >> was gigantic, but I'm in contact with him daily and it's not all >> pleasure---he may work a few hours a week for us. Mark is the new GM, and >> we're all happy about that. It wasn't a case of -- having to promote from >> within. Mark knows the job, conferred with John about it...and has been >> doing great. >> Anyway, we ALL miss John so much, and he'd have been great in the video. >> His office would have stolen the show. >> Thank you all for liking it, and to whatever extent Rivendell Bicycle * >> works*, now you know why. Originally Jay and I talked about a >> ten-to-twelve minute videos, and that was the plan. And that was the >> budget, too. A few months later, after all the shooting (I think everything >> was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with >> me ridng down the trail, and then the typeover was added). Jay is a >> remarkable guy. He dives into things and seems to not know about learning >> curves the way the rest of us do. Jay was a great employee and friend. You >> can't know him without wanting to be more like him and feeling lucky. Super >> guy and he did a great job. >> >> >> On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: >>> >>> Rivsters, >>> >>> Enjoyed the video. Looks like a great place to work. However, I >>> noticed that John Bennett was left out. Just checked the Riv website, >>> and sure enough, no John listed in the staff line-up. Mark is now GM. >>> Seems like a recent change the went unnoticed, unless I misses >>> something. >>> >>> Mike G. >>> >>> On 1/19/13, René Sterental <orth...@gmail.com> wrote: >>> >> >>> >> It really doesn't matter. As a customer, one of the things that earns >>> my >>> >> loyalty is feeling that the shop/vendor/company will go out if their >>> way >>> >> to >>> >> do something for me. Rivendell has done it in the past and I expect >>> will >>> >> continue to do it in the future if necessary. That is why I have 4 >>> >> Rivendell bicycles and keep buying from them things I could buy >>> >> elsewhere. >>> > >>> > >>> > In turn, I try to avoid being unreasonable and taking advantage of >>> them. >>> > I've been in the opposite side of the spectrum, where stuff I wanted >>> was >>> > being sold by a vendor who I felt treated me poorly, and I've learned >>> the >>> > hard way that it wasn't worth buying from them, especially when there >>> are >>> > many other equivalent options out there. >>> > >>> > While as a customer, I do not expect that Rivendell will replace my >>> frames >>> > whenever anything unfortunate happens to them, when I needed them to, >>> for >>> > sizing issues, they volunteered to do it. For an individual, it might >>> mean >>> > everything; for a shop, it will likely b the seed of more future >>> business >>> > and referrals. While there are indeed people who will abuse this, on >>> the >>> > long run the benefit for all will be much larger. For me, it sealed >>> the >>> > deal. >>> > >>> > I don't support the LBS that is closest to me; I support the ones that >>> give >>> > me the best service and go out of their way for me; they make me feel >>> > special and welcome. When they stop doing that due to management >>> changes, >>> > policy changes or because the sales person or mechanic that did it >>> goes >>> > elsewhere, I follow them to their new place of work unless they go out >>> of >>> > town, even if I have to drive further. >>> > >>> > And going back to the video, while everyone I've ever interacted with >>> at >>> > Rivendell has always been wonderful, I do agree that Keven is special. >>> Very >>> > special. I wasn't surprised when Grant stated it in the video. >>> > >>> > René >>> > >>> > >>> > >>> > -- >>> > Sent from Gmail Mobile >>> > >>> > -- >>> > You received this message because you are subscribed to the Google >>> Groups >>> > "RBW Owners Bunch" group. >>> > To post to this group, send email to rbw-owne...@googlegroups.com. >>> > To unsubscribe from this group, send email to >>> > rbw-owners-bun...@**googlegroups.com. >>> > For more options, visit this group at >>> > http://groups.google.com/**group/rbw-owners-bunch?hl=en<http://groups.google.com/group/rbw-owners-bunch?hl=en>. >>> >>> > >>> > >>> >> -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/rbw-owners-bunch/-/I8d03P153JQJ. > > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > To unsubscribe from this group, send email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/rbw-owners-bunch?hl=en. > -- ------------------------- Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html ------------------------- -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
